Workforce Improvement Services

This agreement is focussed on NHS and health sector customers, but is accessible to all contracting authorities and provides you with the ability to appoint experienced workforce suppliers. 

These suppliers will have the knowledge and expertise needed to understand and resolve the unique challenges that your workforce faces and develop a managed solution that considers all aspects of your workforce. 

Suppliers will work closely with you to provide managed workforce solutions that are designed to solve your specific needs. Solutions can include (but are not limited to):

• permanent recruitment
• temporary appointments
• management of flexible workforce solutions such as staff banks which is where staff are flexibly allocated to shifts 
• providing any mix of services or job roles

The agreement will last for an initial 2 years. It may be extended for up to a total of 4 years.

• provides a dedicated and tailored route to market for Workforce Improvement Services
• access to proven advice and solutions for addressing workforce issues 
• access to complete a workforce solution using a single contracting option

Please read the 'How to buy' tab below for detailed instructions on how to find out which suppliers are on this framework.

Crown Commercial Service (CCS) became Government Commercial Agency (GCA) on 1 April 2026. Documents published before this date may still refer to CCS. All contract documents remain valid for existing and new contracts, and there are no changes to how you work with us.