RM3808: Network Services 2 - Government Commercial Agency

10/07/2023: Find information about the expiry of this agreement in the document section below.

22/05/2023: We are hosting a series of customer webinars that will summarise the lot structure of Network Services 3 (NS3), explore the framework’s new features, and will clarify key timelines. Sign-up using the below Eventbrite links:

RM6116 Customer webinar 1 (Wednesday 31 May 2 to 3 PM)

RM6116 Customer webinar 2 (Wednesday 14 June 2 to 3 PM)

RM6116 Customer webinar 3 (Wednesday 19 July 2 to 3 PM)

For further information about NS3, go to this webpage.

22/05/2023: Ofcom, the government and mobile network operators have provided information about the switching off of the 2G and 3G networks. To find out more, read:

21/04/2022: Our latest on-demand customer webinar: ‘Network Services 2 buyer’s guide to further competition’ is now available. Watch the webinar on our Youtube channel.

20/04/2022: Watch our latest customer webinar: ‘Network Services: drafting your statement of requirements’ on our website. Alternatively you can watch it on our Youtube channel.

13/01/2022: The RM6261 Mobile Voice and Data Services agreement has now been awarded. For details, view the press release. The agreement is now live. To find out more, visit the RM6261 webpage.

04/11/2021: Our latest on-demand customer webinar: ‘Network Services 2 buyer’s guide to direct award’ is now available. Watch the webinar on the CCS Youtube channel.

07/06/2021: You can now access our on-demand customer webinar which provides an overview of Network Services 2. Watch our customer webinar

10/07/2020: New guidance has been published on the options available for complex needs which cover multiple Lots. These include Lot 10 (Unified Communications), cross-lot procurements and procuring primary and ancillary services. For further information read ‘RM3808 Guidance on compliant procurement options for Lot 10’ in the documents section below.

This agreement offers customers a range of primary and ancillary services* including:

voice and data provision
internet access
WiFi
radio
security and surveillance
audio and video conferencing
equipment
maintenance and support services

*Primary services are the main services and function of a particular lot. Ancillary services are any services which support the primary services, such as equipment, maintenance or support services.

You can access specialist suppliers who deliver the services under individual lots, as well as multiple services across a number of lots.

Note: All NHS organisations need to buy HSCN connectivity services through Health and Social Care Network (HSCN) compliant suppliers on this agreement. HSCN is the data network that replaces N3.

If you are buying for health and care organisations you can also use the HSCN Access Services DPS (RM3825).

The OJEU notice for Networks Services 2 can be found on Contracts Finder.

flexible contract lengths – up to 10 years for some services
supports your organisation’s technology upgrade programme
savings from lower cost and or more efficient technologies
option for both direct award or further competition to meet your needs
option to choose specialist suppliers who can deliver services under one specific lot, as well as suppliers who can provide multiple services across several lots
uses the agreed Public Sector Contract (PSC) terms and conditions

Please read the 'How to buy' tab below for detailed instructions on how to find out which suppliers are on this framework.

There are 13 lots. Some suppliers can deliver across a number of lots, others offer solutions in just one lot.

There are three ways to buy:

Direct award from the catalogue

available on all lots and suitable for straightforward requirements – this can include cross-Lot procurements.
supplier offers are shown in the government marketplace – if you currently use Basware you should already be able to access the catalogue.

Further competition

use for all your requirements
can be used when your requirement covers multiple lots of the RM3808 agreement
should be used when you need suppliers to develop proposals or solutions to meet your statement of requirements
further competition helps you to amend or refine a wider range of the template call-off terms and conditions, giving you more flexibility when defining your statement of requirements

3. Aggregation

we use our complementary aggregation service to bring together customers with similar requirements
we leverage the volume to create greater commercial benefits for customers
we manage the procurement process from start to finish
case studies on successful aggregations are available to download below
email aggregation@crowncommercial.gov.uk for more information

Network Services 2

Updates

Description

Benefits

Products and suppliers

How to buy

Documents