Find a range of assisted digital and digital inclusion services to ensure public services meet the Digital Service Standard.
Updates
22/06/2020 – Digital Inclusion and Support DPS is now live and will replace this agreement.
Digital Inclusion and Support offers central government departments, wider public sector organisations and charities the opportunity to buy services related to assisted digital and digital inclusion services. This educates service users about using government services online and helps them to gain digital skills.
07/04/2020 – The contract award notice for this agreement has been extended.
27/03/2020 – Due to the current coronavirus COVID-19 outbreak, we are calling on Regulation 72 (1) (c) to extend this agreement for 12 months. This will relieve pressure on the supply chain while short staffed, to help businesses to continue to deliver services and goods to customers. We intend to deliver replacement agreements as quickly as possible after the initial COVID-19 impact.
Description
This agreement was created by the Government Digital Service (GDS) to support the Government Digital Inclusion Strategy.
The agreement was taken over by CCS in August 2019. It allows public sector organisations to buy Assisted Digital support to make sure public services meets the Digital Service Standard.
It also offers Digital Inclusion services, such as research and analysis or a digital inclusion training course, to improve the digital inclusion of specific users or communities.
Benefits
- suppliers include small and medium size businesses
- buy directly, obtain 3 quotes or run a ‘mini-competition’ for services depending on contract value
- maximum call-off contract up to 4 years to accommodate complex projects
Products and suppliers
Please read the 'How to buy' tab below for detailed instructions on how to find out which suppliers are on this framework.
How to buy
You will need get budget approval before you start the buying process.
If you’re buying for central government, you will need to go through the digital and IT spend control process.
If you’re buying for a public sector organisation outside of central government, you may need to get internal approval first.
You can buy directly from a supplier for services up to £25,000.
You will need quotes from at least 3 suppliers for services between £25,000 and £50,000.
You will need to run a ‘mini-competition’ for services over £50,000 to select a supplier.
Further details on the framework agreement can be found on the buyers’ guide.