Technology Services 4

We want to provide you with a simple and flexible route to market for all your technology service needs. You can access a wide range of services and high quality suppliers.

Suppliers range from large system integrators (SIs) to small and medium sized enterprises (SMEs).

This agreement provides the same range of services as our previous Technical Services 3 agreement. It has been updated to include artificial intelligence (AI) and automation as ancillary services. 

Services include:

• provision and management of IT service desk
• end user device support
• network support
• asset management and disposal
• application development and management
• data management services
• IT infrastructure support (for example, server and storage hardware)
• service strategy services
• design and transition services
• large scale digital transformations

Technology Services 4 will run for 8 years. As an open framework, it will reopen before the end of year 3 and 5.

Technology Services 4 offers several benefits compared to the previous framework. 

Benefits include:

• contract terms which support different commercial needs
• increased flexibility
• improved lot structure for faster buying
• simpler ways to buy
• improved transparency and governance
• no maximum call off terms

Please read the 'How to buy' tab below for detailed instructions on how to find out which suppliers are on this framework.

Buyer guidance

We have created a buyer guide and frequently asked questions (FAQ) document to help you with your buying. These documents answer common questions and explain how to use the agreement.

You can find them in the documents tab.

Pre-market engagement

Pre-market engagement is an essential step in any procurement process. We recommend allowing enough time to complete this step.

Our guidance explains how to run pre-market engagement. It will help you to choose the best route to market, refine your requirement and raise suppliers awareness and interest.

There are two routes to market under this agreement:

• competitive selection process
• award without competition

Competitive selection process

If you plan to run a procurement using the competitive selection process, you should first read the buyer guide.

You can use our eSourcing tool to run your competitive selection process. If this is your first time using the eSourcing suite, you will need to register an account.

If you already have an account, you can sign in to your eSourcing account.

To run a competitive selection process you  need to:

1. Identify your needs and prepare a detailed specification. Make sure it includes the services you need and timescales.
2. Identify procurement strategy and the lot needed.
3. Finalise your needs. Make sure your exact needs are clearly described in your tender documents so suppliers can accurately bid.
4. Complete competitive selection process documents such as the invitation to tender (ITT), assessment criteria and draft order form.
5. Issue the  tender and invite all suppliers on the relevant lot to bid.
6. Assess all suppliers equally and fairly.

Matrix lots can be used to procure from two lots under a single competitive selection process. This allows you to buy across multiple service areas in a single contract, reducing time and cost.Guidance on how to use matrix lots can be found in the buyer guide.

Award without competition

Award without competition is available for the following lots:

• Lot 1: Technology and Digital Consultancy Services
• Lot 2: Transition and SIAM
• Lot 3 and 3a: End User
• Lot 4 and 4a: Infrastructure Management Services
• Lot 5 and 5a: Application and Data Management Services

This route is suitable for straightforward, low- value needs where no additional benefit would be gained from a competitive selection process. 

The supplier catalogue items can be found in the government eMarketplace Note: if you currently use Basware you should already be able to access the government eMarketplace.

To award without competition under this agreement you should:

1. Identify your needs.
2. Review the catalogue items. Suppliers will publish their available catalogue items in the government eMarketplace catalogue.
3. View the catalogue items. use the filters to view the catalogue items available for the lot and service line which meets your needs.
4. Check whether any supplier is excluded or excludable under the Procurement Act 2023 and exclude them where required.
5. Apply the award without competition objective mechanism and select the supplier.
6. Place order by completing the order form.

For more details, read the buyer guide.

Crown Commercial Service (CCS) became Government Commercial Agency (GCA) on 1 April 2026. Documents published before this date may still refer to CCS. All contract documents remain valid for existing and new contracts, and there are no changes to how you work with us.