Payment Acceptance 2

Payment acceptance helps your organisation securely receive payments via cards, digital wallets or online platforms. A regulated merchant acquirer processes transactions through networks like Visa or Mastercard, checks fund availability, transfers payments to you, and ensures compliance with security standards.

This framework gives you access to a range of payment acceptance services including:

• merchant acquiring: a regulated entity that processes payments by connecting your organisation to payment networks (such as Visa and Mastercard), so that you can accept payments by debit or credit card as well as alternative payment methods
• payment gateway services: enables you to accept payments, typically via a website, from debit or credit cards and alternative payment methods such as digital wallets
• payment equipment: includes the provision of point of sale (POS) terminals for face-to-face and unattended payment transactions
• alternative payment methods (APMs): enable your organisation to receive payments via digital wallets such as Google Pay or Apple Pay
• payment initiation service provider (PISP) services: an optional service enabling account-to-account transactions (typically referred to as Open Banking)

Specialist payment consultancy services are also included to help customers assess their end-to-end payment landscape and define strategic requirements for payment acceptance and issuance.

The Agreement has a 4 year contract period.

• customers can buy services to meet their specific payment acceptance needs
• transparent fee structure (interchange ++)
• savings against typical market rates
• a range of suppliers from large nationals to SMEs

Please read the 'How to buy' tab below for detailed instructions on how to find out which suppliers are on this framework.

Read the buyer guide in the document section and review the call-off terms and conditions for the framework.

Before choosing a supplier, you can have fair and transparent discussions with the framework suppliers.

Direct award (all lots)

Ensure direct award aligns with your organisation’s policies and only use if:

• this agreement meets your needs
• no changes to contract terms are required

Steps for direct award:

1. Request a direct award pack from our customer service team (includes pricing matrix and supplier responses).
2. Evaluate responses and pricing.
3. Award the contract.

Further competition (all lots)

Manage the process in line with your internal requirements. If you choose to use our eSourcing suite, see the buyer guide for details.

Your competition must:

• set a clear submission deadline
• seek proposals meeting all your requirements (including special terms)
• include a completed order form

After submission:

1. Evaluate proposals.
2. Notify all suppliers of the outcome.
3. Award to the most economically advantageous tender.

Crown Commercial Service (CCS) became Government Commercial Agency (GCA) on 1 April 2026. Documents published before this date may still refer to CCS. All contract documents remain valid for existing and new contracts, and there are no changes to how you work with us.

1. RM6325 Payment acceptance 2 buyer guide
2. RM6325 Core terms v1
3. RM6325 Framework schedule 6 order form template and call off schedules
4. RM6325 Framework schedule 1 (specification appendix A) lots 1 (2 technical requirements) v1.0
5. RM6325 Framework schedule 1 (specification) v1.0
6. RM6325 Framework schedule 7 call-off award procedure
7. RM6325 Call-off schedule 1 transparency reports
8. RM6325 Call-off schedule 2 staff transfer
9. RM6325 Call-off schedule 3 continuous improvement
10. RM6325 Call-off schedule 4 call off tender
11. RM6325 Call-off schedule 5 pricing details
12. RM6325 Call off schedule 7 key supplier staff
13. RM6325 Call-off schedule 8 business continuity and disaster recovery
14. RM6325 Call-off schedule 9 security
15. RM6325 Call-off schedule 10 exit management
16. RM6325 Call-off schedule 12 clustering
17. RM6325 Call-off schedule 13 implementation plan and testing
18. RM6325 Call-off schedule 14 service levels
19. RM6325 Call-off schedule 15 contract management
20. RM6325 Call-off schedule 16 benchmarking
21. RM6325 Call-off schedule 17 MOD terms
22. RM6325 Call-off schedule 18 background checks
23. RM6325 Call-off schedule 19 Scottish law
24. RM6325 Call-off schedule 20 specification
25. RM6325 Call-off schedule 21 Northern Ireland law
26. RM6325 Call-off schedule 23 HMRC terms
27. RM6325 Call-off schedule 24 payment and related services terms inc part 1
28. RM6325 Call-off schedule 24 part 2 section 1 acquiring services terms
29. RM6325 Call-off schedule 24 part 2 section 2 payment equipment terms
30. RM6325 Call off schedule 24 part 2 section 3 – gateway services terms
31. RM6325 Call-off schedule 24 part 2 section 4 fraud services terms
32. RM6325 Call-off schedule 24 part 2 section 5 PISP services terms
33. RM6325 Joint schedule 1 – definitions
34. RM6325 Joint schedule 2 variation form
35. RM6325 Joint schedule 3 insurance requirements
36. RM6325 Joint schedule 4 commercially sensitive information
37. RM6325 Joint schedule 5 corporate social responsibility
38. RM6325 Joint schedule 6 key subcontractors
39. RM6325 Joint schedule 7 financial difficulties
40. RM6325 Joint schedule 8 guarantee for PSC
41. RM6325 Joint schedule 9 – minimum standards of reliability
42. RM6325 Joint schedule 10 rectification plan
43. RM6325 Joint schedule 11 processing data
44. RM6325 Joint schedule 12 supply chain visibility
45. RM6325 Framework schedule 1 specification
46. RM6325 Framework schedule 2 framework tender
47. RM6325 Framework schedule 3 framework prices
48. RM6325 Framework schedule 4 framework management
49. RM6325 Framework schedule 5 – management charges and information v2.0
50. RM6325 Framework schedule 8 self audit certificate
51. RM6325 Framework schedule 9 cyber essentials scheme
52. RM6325 Framework schedule 10 ISO 27001