Debt Resolution Services 2

This framework is the replacement for RM6226 Debt Resolution Services.

It provides services covering:

• debt collection
• managed enforcement
• process servers
• data services to support recovery
• spend analytics and recovery

This agreement will run for 4 years and will expire in February 2030. 

RM6402 Managed Collection Services is being reprocured as a separate standalone framework. Visit the current RM6226 web page to access managed debt collection in the meantime.

• debt recovery solutions aligned with the cross-government debt management strategy
• developed with input from charity and third-sector debt partners to support ethical and fair outcomes for citizens in vulnerable situations
• high-quality services with support from our subject matter experts
• access to a range of high-quality, industry leading and suppliers who are committed to providing excellence
• a broad range of solutions including spend analytics and recovery to recover and prevent losses from fraud, error and waste

Carbon reduction

Suppliers  must comply with Procurement Policy Note 006: Taking account of Carbon Reduction Plans in the procurement of major government contracts. If a supplier is required to publish a carbon reduction plan, it is available  on their individual supplier details page.

Please read the 'How to buy' tab below for detailed instructions on how to find out which suppliers are on this framework.

Award without competition (AWOC)

You can award without competition for lot 2, 3 and lots 5 to 9. 

Award with competition

Award with competition is available for all lots. For lot 1 and 4 you must run a competitive process to appoint a supplier.

For full details on the process,  read the buyer guide.

Crown Commercial Service (CCS) became Government Commercial Agency (GCA) on 1 April 2026. Documents published before this date may still refer to CCS. All contract documents remain valid for existing and new contracts, and there are no changes to how you work with us.