Public sector printing at lightning speed

The requirement

When The Church Commissioners for England faced an urgent need to print and distribute some important committee papers, they turned to the Print Marketplace for a solution. 

Their requirements included printing 240 pages, collation and delivery within a 3 day timeframe.

How did the Print Marketplace add value?

By using the Print Marketplace’s assisted quote service, The Church Commissioners had a customer support team on hand to provide guidance and advice on print formats.

The team were able to access quotes from compliant, pre-qualified print suppliers. Thanks to the large pool of Print Marketplace pre-qualified suppliers, it was possible to stick to the tight turnaround time.

The results

The support team chose the supplier that could turn the job around the fastest, and The Church Commissioners had their committee papers printed and delivered to recipients within the deadline.

Eve,from The Church Commissioners said:
“I have used the Print Marketplace Support Team through the assisted service route to produce several batches of urgent Committee papers. The support team always find a supplier to produce and deliver the papers, using local companies where appropriate.”

Further information

Print Marketplace is a UK-wide digital tool for purchasing printed material, including brochures, flyers, leaflets, business cards, letterheads and other transactional print. Register for a Print Marketplace account.

Sustaining Sustainability – announcing our updated Carbon Reduction Plan

We’re pleased to announce that at the end of December, the CCS Executive Board approved the latest updated version of the Carbon Reduction Plan for our organisation.

This document sets out how we will measure and achieve our goal of making CCS a Carbon Net Zero (CNZ) organisation by the government’s target date of 2050 at the latest. That ‘at the latest’ should be emphasised – it is our intention to ‘walk the walk’ and lead by example, with our stretch target being to achieve CNZ by 2040.

A Carbon Reduction Plan (CRP) is an essential requirement for suppliers who are seeking inclusion within CCS frameworks under the criteria of the Cabinet Office policy requirement PPN 06/21. Find out more on our CNZ and Sustainability pages.

The approval of our own updated plan restates the real commitment of CCS to meeting the challenge of the climate crisis, and to be the provider of choice for sustainable public sector procurement solutions.

If you need help in creating a carbon reduction plan, take a look at our dedicated page.

Customer newsletter for January

Welcome to our monthly newsletter.

Read the January issue of our customer newsletter.

If you don’t currently receive our monthly customer newsletter, you can sign up by completing this short form. Each month, we’ll send you our latest news stories and case studies, as well as information on upcoming aggregation opportunities, events, webinars and much more.

You will also find a full list of all the commercial agreements we offer, alongside details of how we can help you build policy considerations into your procurement, in our interactive digital brochure.

New open banking agreement launched to reduce fraud and improve prompt payment across the public sector

The new RM6301 Open Banking Dynamic Purchasing System (DPS) enables the public sector to access a complete suite of open banking services and account to account payment under a single agreement for the first time. 

These services, which allow for read-only financial data to be shared between banks and third-party service providers, are designed to provide access to quicker, cheaper and more accurate banking services versus conventional payment acceptance methods, such as debit cards. By negating fees incurred by traditional debit card payments, it is believed the DPS could help achieve savings of 70-80%. 

The services offered under the agreement could also help reduce the volume of fraudulent or in-error payments made throughout the public sector by confirming or denying the identity of account holders. This will unlock the ability of open banking to clamp down on fraudulent activity, including false tax and benefit claims. 

The DPS will offer customers 3 types of services to the public sector:

  • digital payment services – allowing users to make or receive payments digitally, without the need for bank cards
  • account information services – supplying account information, with users’ consent, as part of processes such as fraud identification, income verification and identity confirmation
  • confirmation of payee services – providing checking services on names or accounts to verify individuals and/or organisations

Through this DPS, customers will have access to new innovations and applications as new use cases arise, with suppliers able to join at any time over its 8-year duration.

Simon Tse, CEO of Crown Commercial Service said:

We’re delighted to be launching the first comprehensive open banking agreement in the public sector, offering significant savings and vital innovations in financial capability. This solution is built on extensive market engagement with a range of providers, from major banks to fintech start-ups and government institutions.

The flexible agreement reaffirms our commitment to providing maximum value to our customers, and opens up opportunities for a diverse spectrum of suppliers in an exciting emerging market.

Innovations and benefits

  • allow for more accurate understanding of personal financial circumstances, enabling more precise assessment of means 
  • enables vulnerable members of society to receive vital payments quicker
  • removing many of the delays associated with traditional payment methods across the public sector, allowing payments to be made and received in real-time
  • easier for small and medium sized enterprises (SMEs), which make up a large number of the UK’s existing open banking providers, to become suppliers
  • DPS structure means suppliers can meet evolving customer needs on an ongoing basis

Find out more

To find out more about the Open Banking DPS visit the agreement webpage or contact the CCS Service Desk at info@crowncommercial.gov.uk / 0345 410 2222.

Don’t forget, you can find a full list of all the commercial agreements we offer, alongside details of how we can help you build policy considerations into your procurement, in our interactive digital brochure.

Changes to our agreements in December

Welcome to our monthly framework update to help you with your procurement planning. We will publish it online each month and also share it in our newsletters and on our social media channels.

The update provides a brief summary of what has been awarded, extended or expired during the previous month. It also outlines what is due to expire in the next 3 months.

You can also get an overview of all of our live frameworks in our interactive digital brochure.

Agreements awarded in December

Agreements extended in December

Agreements that expired in December

Agreements due to expire in the next 3 months

Further information

If you need further details about any of these agreements please get in touch.

You can also find out what new procurements we are working on by exploring our upcoming deals page.

If you don’t currently receive our monthly customer newsletter why not also subscribe to receive these updates and more directly to your inbox? Just fill in this short form.

New Crown Commercial Service partnership announced with NHS England to centralise energy purchasing and save the NHS £millions on gas and electricity

The transition to this centralised purchasing approach will deliver a number of benefits, and enable value for money efficiencies – allowing the NHS to reinvest into frontline services and patient care. 

The partnership follows a high-level review by NHS England of NHS trust’s energy contracts, the outcome of which revealed that there are over 200 energy contracts currently in place across NHS trusts. As these contracts can vary significantly in the value they achieve, the outcomes from this review will therefore deliver welcome efficiencies amid rising costs.

The benefits of a centralised purchasing energy strategy for the NHS

  • greater price stability and resilience to external events
  • increased budget predictability
  • greater visibility of energy usage to enable targeting of support to manage areas of inefficiency
  • alignment to best practice energy purchasing, which is already followed by central government and many NHS trusts
  • a common strategic approach for working towards the NHS’s net zero aspirations

David Skinner, Director of Business Development and Customer Experience at Crown Commercial Service (CCS) says:

I’m delighted that NHS England and CCS are entering into a formal partnership agreement to provide a suite of strategies and solutions for trusts.

CCS is passionate about our commitment to our nation’s health service. We very much look forward to developing our partnership with the NHS and continuing to achieve savings for trusts.

Jacqui Rock, Chief Commercial Officer at NHS England says: 

As one of the biggest commercial organisations in the country, buying on behalf of the fifth biggest employer in the world, we have a responsibility to the British taxpayer to ensure that we are making the most of our significant buying power.

By purchasing energy centrally, the NHS can achieve greater value for money and find significant efficiencies to reinvest into front line services and patient care.

Timeline / next steps

Trusts should expect to receive further communications from NHS England and CCS throughout January to outline the next steps.

You can also speak to one of our energy experts to find out how we can support your specific requirements. Please our call customer service team on 0345 410 2222 or email info@crowncommercial.gov.uk.

Don’t forget, you can find a full list of all the commercial agreements we offer, alongside details of how we can help you build policy considerations into your procurement, in our interactive digital brochure.

How Office for Product Safety and Standards is tackling their digital skills gap

The requirement

The OPSS provides many external GOV.UK digital services that are used for product regulation, compliance and consumer safety.  

They needed a flexible contract to provide specialist digital, data and technology (DDaT) resources to customers, often at short notice, and improve their digital services. Alongside this, OPSS needed support improving internal resources, including specialist skill sets.

The solution 

In July 2022, OPSS signed a multi-year call-off contract under our Digital Specialists and Programmes agreement. They appointed Olive Jar Digital as their strategic resourcing partner.

OPSS and Olive Jar collaboratively determined the requirements and responsibilities through regular communication with project leads. Olive Jar’s in-house talent acquisition teams provide suitable resources from a pool of high-calibre trusted professionals, who are pre-vetted and ready for efficient onboarding. 

Comprehensive onboarding packs for new starters provide an in-depth understanding of OPSS’ structure, values and project deliverables. 

Olive Jar’s resources are fully embedded into OPSS, working in agile teams with civil servants and other suppliers. These teams are responsible for all product-related activities from stakeholder collaboration to research and development. A ‘rainbow team’ accountability model is used where the supplier provides a team of individuals to work alongside the buyer staff. This approach further encourages multi-team collaboration and agile working.

Olive Jar also provides capability building for civil servants alongside project delivery. This includes mentoring and coaching, helping to create longer term resilience for OPSS by continuously upskilling internal resources. 

The results 

  • access to specialist resource 
  • improved internal resource upskilling 
  • smooth onboarding process

The delivery manager at OPSS said:

Timeliness of sharing resource information (contacts, security clearance) has been consistent and very fast. This has helped us onboard new starters with minimal delay. Olive Jar has been quick in their identification of resources when resource needs emerge, and have been efficient in setting up role assessment meetings and debriefs where required.

Further information

To learn more about the agreement, you can visit the Digital Specialist and Programmes web page.

Find out how we can also support you on your digital transformation journey by downloading our guide to digital transformation in local government or our guide to digital transformation in NHS

Customer newsletter for December

Welcome to our monthly newsletter.

Read the December issue of our customer newsletter.

If you don’t currently receive our monthly customer newsletter, you can sign up by completing this short form. Each month, we’ll send you our latest news stories and case studies, as well as information on upcoming aggregation opportunities, events, webinars and much more.

You will also find a full list of all the commercial agreements we offer, alongside details of how we can help you build policy considerations into your procurement, in our interactive digital brochure.

Changes to our agreements in November

Welcome to our monthly framework update to help you with your procurement planning. We will publish it online each month and also share it in our newsletters and on our social media channels.

The update provides a brief summary of what has been awarded, extended or expired during the previous month. It also outlines what is due to expire in the next 3 months.

You can also get an overview of all of our live frameworks in our interactive digital brochure.

Agreements awarded in November

Agreements extended in November

Agreements that expired in November

Agreements due to expire in the next 3 months

Further information

If you need further details about any of these agreements please get in touch.

You can also find out what new procurements we are working on by exploring our upcoming deals page.

If you don’t currently receive our monthly customer newsletter why not also subscribe to receive these updates and more directly to your inbox? Just fill in this short form.

How to unlock efficiency and consistency through using playbooks in procurement

NB: This article was originally published on 7 December 2023. All information was correct at the time of writing, but may not be fully applicable following the introduction of the Procurement Act 2023.

What are playbooks and why are they important?

Playbooks set out how departments should approach procurement and programmes of activity, and their application is assured through Cabinet Office controls. They also outline the Government’s expectations for how contracting authorities and suppliers should engage with each other.

Playbooks are specifically designed to demystify procurement processes, promote consistency, and ensure compliance with regulatory frameworks.

The proportionate application of Playbooks across the public sector is best practice. Playbooks must be applied to Gold and Silver tiered contracts for Government Departments and their ALBs.

Five reasons to use playbooks

1. Enhance understanding 

Playbooks are an educational tool, helping you grasp the key concepts, terminology, and procedures associated with public sector procurement. By providing clear explanations and examples, playbooks bridge the knowledge gap and enable you to run procurement activities smoothly and effectively even if this doesn’t usually form part of your day to day role.

2. Streamlining processes 

Playbooks offer a structured approach to procurement, breaking it down into easy to understand, manageable steps. This speeds up the process, allowing you to spend more time on what matters most – such as running your school.

They provide detailed guidance on the various stages of procurement, such as needs assessment, supplier selection, contract negotiation, and performance management. By following the guidance contained in playbooks, non-procurement professionals can ensure consistent and efficient procurement practices across different departments and projects.

3. Ensuring compliance 

Procurement in the public sector is subject to strict regulations and guidelines to ensure transparency, fairness, and value for money. Playbooks include relevant legislative requirements and policies, ensuring that non-procurement professionals adhere to the legal framework. This reduces non-compliance risk and promotes ethical procurement practices across the public sector.

4. Mitigating risks 

There can be inherent risks associated with procurement , such as financial mismanagement, vendor bias, or inadequate contract terms. Playbooks provide risk mitigation strategies and highlight potential pitfalls, enabling non-procurement professionals to make informed decisions and minimise vulnerabilities. Following the playbook’s recommendations helps to ensure that you can mitigate risks and safeguard public funds.

5. Collaboration and consistency 

Playbooks enable collaboration between non-procurement professionals and procurement specialists by providing buyers with guidance, instructions and expert advice, encouraging non-procurement professionals to collaborate where possible with procurement professionals. 

As a resource, playbooks encourage cross-functional engagement, allowing professionals from various departments to align their efforts and work towards common procurement goals. By following consistent processes outlined in playbooks, you can achieve uniformity in procurement practices across departments, enhancing transparency and fairness.

What government playbooks are currently available?

Digital, Data and Technology (DDaT)

This playbook sets out key policies and guidance for assessing, procuring and delivering digital projects and programmes.

The 11 key policy reforms set out in the DDaT playbook cover everything from developing and publishing commercial pipelines to effective contracting, open and interoperable data and code, and supplier assurance. CCS can support contracting authorities’ strategic planning in these areas in several ways. 

CCS has access to market intelligence and commercial expertise in technology procurement, including in the specialist fields of cyber security, big data, AI and cloud computing. Our commercial agreements provide firm foundations for meeting the Playbook’s recommended contractual baseline of commercial, technical, security and legal principles.

Read the Digital, Data and Technology Playbook.

Construction

The Construction Playbook sets out key policies and guidance for how public works projects and programmes are assessed, procured and delivered.

Having led the drafting process, covering early supplier engagement, outcome-based specifications, effective contracting, risk management, long-term planning and the overall procurement process, CCS continues to be part of the steering group supporting and overseeing the Construction Playbook’s implementation.

Our construction experts are instrumental in shaping the public sector’s approach in the field, most recently launching our new partnership construction agreement with NHS England, which is both playbook-compliant and meets the new construction Gold Standard. This brings together our construction procurement offer with the next generation of the ProCure agreement – helping to rationalise the number of public sector construction frameworks in operation, as the Playbook recommends.

Read the Construction Playbook.

Consultancy

The Consultancy Playbook sets out key guidance on commissioning and engaging with consultants more effectively to achieve better outcomes and value for money.

The Consultancy Playbook recommends that commercial teams consider whether there is a suitable CCS agreement to go to market through. Using CCS’s consultancy frameworks ‘provides an efficient route to market… allowing users to reduce cost, mitigate risk and maintain delivery assurance.’

Since its launch, CCS has worked closely with partners including the Government Consulting Hub, Cabinet Office’s Markets and Suppliers team, and Crown Representatives to increase the Government’s in-house capacity and expertise, boost collaboration, and ensure that, where external expertise is required, the public sector makes better decisions based on firmer data.

It is worth noting that the Consultancy Playbook forms part of the Sourcing Playbook. Therefore, where relevant, the 11 policies and principles of the Sourcing Playbook will also apply to consultancy contracts.

Read the Consultancy Playbook.

Sourcing 

The Sourcing Playbook is focused on choosing the best model for delivering public services. The latest update to the Sourcing Playbook means it now includes updates and renewed focus on themes where consultations with industry and contracting authorities identified updated content would prove most useful, including managing inflation.

The Sourcing Playbook applies to frameworks and dynamic purchasing systems, and these should be set up following the guidelines, rules and principles set out within the Sourcing Playbook. Our customers use CCS as a preferred route to market and as a result, CCS has a responsibility to ensure all our customers can fulfil their policy obligations, either directly under the Playbook or indirectly under the National Procurement Policy Statement.

Earlier this year, guidance was produced on how to effectively use the Sourcing Playbook in conjunction with framework agreements.

Read the Sourcing Playbook

Want to know more?

You can now find all of our Procurement Essentials articles in one place.