Wakefield Council perfects its print strategy by cost saving

Wakefield Council is the local authority of the City of Wakefield in West Yorkshire. It provides a full range of local government services including Council Tax billing, libraries, social services, planning applications and waste management. Wakefield Council has around 4,000 employees who administer for the needs of approximately 500,000 local residents.

The Challenge

Wakefield Council, like most local authorities, has seen its funding from government reduce significantly since 2010, and, as such, takes every effort to ensure it operates as efficiently as possible while delivering the best value for its residents. As part of this commitment to efficiency, the council realised that by updating its multifunctional printers (MFPs) it could generate considerable savings and improve the overall user experience.

Wakefield Council relies heavily on its MFPs for its daily operations, printing approximately 2 million pages per month. The council had been working with an incumbent print supplier for the last six years, which managed 250 print devices, made up of nine different models, across its 85 sites.

While the incumbent had equipped the print devices with print management software, the software lacked the functionality and was not intuitive enough to enable the council to enact real change in its staff’s printing habits and maximise efficiencies.

In addition, the council maintains 13 libraries, whose print systems urgently needed modernising to provide a more accessible service to the public. The council was keen to build new functionality into the libraries’ print solutions to make it easier for visitors to pay for prints. This would reduce the burden of management for staff while opening up new revenue streams.

Jeremy Garforth, Information Management Officer at Wakefield Council, explained:

“With our existing solution, we were struggling to retrieve simple analytics regarding print activity, so creating monthly print reports was a time-consuming and complex process. One of our key objectives was to reduce the volume of colour printing across the council’s services, though without easy access to the print analytics for each department and staff member, this was very challenging for the IT team.”

Key Achievements

  • Kyocera delivers a 20% reduction in printing costs for Wakefield Council and opens up new revenue stream
  • Kyocera’s managed print solution gives Wakefield Council much better visibility over its printing activity
  • new intuitive, user-friendly, and highly reliable MFPs drive user experience improvements

The Solution

As a registered supplier with the Crown Commercial Services framework, Kyocera received an invitation to tender and were subsequently awarded a contract five-year contract to overhaul Wakefield Council’s MFPs.

Wakefield Council selected Kyocera on the basis of the quality of its proposed solution and the potential efficiencies that it would generate. Kyocera rolled out a tightly integrated solution, rationalising the fleet down to 210 devices from 250 and streamlining the number of Models.

Kyocera introduced a bespoke print solution to Wakefield’s libraries, improving the functionality and introducing new payment options for users to reduce the amount of intervention required from library staff.

To ensure a successful installation, the Kyocera team initiated and set up the devices before arriving on site, so that they could simply plug them in and configures them once in the right place. This ‘plug and play’ approach enabled

Kyocera to seamlessly deliver and install the devices across the 85 sites within a six-week timeframe, ensuring that there was minimal disruption to the council’s Operations. Kyocera also installed the latest in print management software across every device, with ID badge authentication for security, and Kyocera Fleet services for remote diagnostics. The software provides the council with scheduled management information reports which give visibility over departmental printing activity, enabling the council to observe trends and to track, target and potentially reduce the volume of colour printing. The ‘follow me’ element of the software also reduces wasted printing, as staff has to sign in to print a document, ensuring they only print what they really need.

The Result

The first and most obvious benefit that Wakefield Council has seen from the Kyocera managed print solution is the cost-saving benefit. The council has reduced its annual print budget by 20% this financial year and is targeting a further 28% reduction next year. In addition, the council expects to generate an additional £400,000 from public printing in its libraries over the next five years.

With the new print management software in place, the dashboard functionality allows the council to manage its printing more effectively, helping to cut waste and giving it much better visibility over departmental printing activity.

Jeremy concluded:

“We were particularly impressed with how Kyocera rolled out the new devices across our 85 properties, with minimum disruption and a seamless integration with our IT networks. In addition, the new, intuitive user interface is making it much easier to use the devices. We now have reviews every quarter with the team at Kyocera, working closely is helping us to identify potential improvements and further innovative plans for the future.

“Wakefield Council is undergoing a significant digital transformation as we look to embrace new digital technologies and we see Kyocera as a strategically important partner in this process. We believe that with the help of Kyocera we will further increase our efficiency and effectiveness as an organisation.”

For further information

To find out more about the framework and how it can help you, you can:

Visit the framework web page

Complete this online form

Visit the Kyocera Document Solutions website

City of London Corporation saves on print costs

Dedicated fleet management delivers agile, trusted service and innovation at the City of London Corporation

The City of London Corporation is the governing body of the City of London. They promote London as the world’s leading international finance and business centre, attracting new business to both the capital and across the UK. They partner with local communities to improve skills, employment and opportunities for Londoners – including through the City Bridge Trust – while working to enhance the capital as a hub of culture, history and green spaces for its citizens.

The requirement

The City of London Corporation was relying on an ageing fleet of multifunctional devices (MFDs) and printers across its diverse portfolio of facilities, from the Guildhall headquarters and Barbican property estate to schools and the Heathrow Animal Reception Centre.

Some of the challenges included the lack of common print policies across the estate and an inability to dynamically monitor print volumes and act quickly upon changes in device usage.

Rajiv Rathod, Commercial Lead for ICT at City of London Corporation said:

We wanted to shift from a traditional supplier/customer relationship, to a partnership that could help us not only make cost savings but also advise on continuous optimisation. Konica Minolta provided a commitment to delivery and showed a strong intention to work with us to transform end-to-end delivery.

The solution

Following a competitive tender process under the Crown Commercial Service (CCS) RM3781 framework, which works in collaboration with ESPO and YPO, Konica Minolta successfully retained the contract. The specialist RM3781 Lot 3 framework covers all of the City of London Corporation’s ongoing needs from MFDs, managed print and content services and records and information management.

Konica Minolta proposed an innovative managed services approach, aimed at creating an even smarter way for employees to work, streamlining processes and reducing costs. This included fleet rationalisation and the adoption of a consumption-based pricing model, designed by the City of London, for improved transparency of volumes output and cost savings.

A full-time Konica Minolta fleet manager is now embedded within the City Corporation’s IT function. This certified expert provides operational day-to-day fleet management while implementing smart new ways of working, such as:

  • continuous fleet optimisation, based on their intuitive understanding of the fleet and the Corporation’s challenges and goals
  • proactive fleet maintenance across centralised and de-centralised systems
  • rapid resolution of all output device-related incidents, management of service desk tickets and fast, professional reinstatement of operation
  • up-to-the-minute Key Performance Indicator (KPI) reports and adherence to service level agreements (SLAs)
  • optimal use of SafeQ, centrally recording and accounting for all print, copy and scan operations in support of the City Corporation’s consumption-based pricing model
  • management of ‘Fleet Dashboard’ tracker, highlighting device type, status and location, number and proactive/reactive callouts, use of second-line support, etc.
  • accurate, timely management information for informed decision-making on device performance, location and right-sizing fleet
  • prompt, efficient resolution of any billing queries
  • management of third-party external providers to optimise efficiency, productivity and smart working
  • digital innovation to increase smart working, further reduce print volumes and lower the cost of operation – digital mail for example

The results

This on-site, dedicated single point of contact – with full accountability and ownership of print-related issues – has helped save the City Corporation significant time, money and resources.

By accessing Lot 3 on framework RM3781 and adopting the new commercial model devised by the City of London, the new managed print solution has reduced the Corporation’s print costs by half, resulting in almost £2.5 million in predicted cost savings over 5 years. It is also now easier to monitor print use and identify and accommodate individual departments’ print needs. Furthermore, new devices print faster and are more reliable.

For further information

If you would like to find out more about any of the CCS managed print solutions and how we can support you please get in touch

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Easy guide to completing the Supply Teachers short order form

Our Supply Teachers deal gives you access to accredited suppliers with transparent rates, whilst also providing additional benefits such as no temporary to permanent fees after 12 weeks and the peace of mind that all workers have satisfied robust pre-employment and safeguarding checks.

Even if you are already using agencies on the Supply Teachers deal, it’s really important to know that you will only receive these benefits if you have signed the short order form with them.

What is the short order form?

The short order form creates an agreement between you and the supply agency/agencies you want to work with. It helps you to agree to specific terms which are important to your organisation, and receive the benefits of the framework for all your temporary staffing needs. Once completed you can rest assured that all future assignments with the agency will be fulfilled in line with the terms you have agreed.

The short order form is really simple to complete and is the final step in the process. You only need to complete one short order form per agency, not per worker, and there is no limit to the number of agencies you can use.

Our short video guide demonstrates just how quick and easy it is to complete the form. Or you can read a quick guide if you prefer. Either one will help give you the confidence that you can achieve real value for money for your school(s).

Get started

Help and support

Permanent recruitment framework helps Home Office fill complex role in 8 weeks

The Home Office was struggling to fill a complex senior civil servant role in their digital, data and technology team, which combined technical expertise with stakeholder engagement.

The requirement

The successful candidate needed to be able to bridge the communication gap between 43 regional police forces, the Home Office and wider Homeland security organisations. They also needed demonstrable experience of working in a high volume data environment. 

The solution

After two failed attempts to fill the complex role, the Home Office turned to the CCS Permanent Recruitment framework. Lot 6 of the framework covers executive search for digital, data and technology giving the Home Office access to the specialists they needed. Following a further competition they appointed Sanderson Government & Defence to help them fill the role.

Sanderson Government & Defence created a bespoke advertising solution, including a website and branded advertising on 5 external job boards and LinkedIn. They also used their extensive network across the public and security sectors to conduct market mapping and targeted headhunting. 

Online equality and diversity monitoring was also used to improve the response rate and diversity of the applicant pool.

The results

The recruitment campaign resulted in 51 applications, of which 12 were longlisted and presented to the Home Office. 

From there, 5 shortlisted candidates progressed through occupational psychology and independent leadership assessments. This enabled the interview panel to develop bespoke areas of questioning, alongside the standard interview questions.

Following this the successful applicant took up their new role at the Home Office – a complex role successfully filled in just 8 weeks. 

Find out more

To find out how the CCS Permanent Recruitment framework (RM6002) can help you with your vacancies:

Call 0345 410 2222

Email info@crowncommercial.gov.uk

Visit https://www.crowncommercial.gov.uk/agreements/RM6002

 

How to negotiate agency rates with confidence

You have every right to check you’re getting the best possible deal, and it’s something we recommend you take steps to do. If you were buying a new car you would shop around to find the best price, interest rate and terms and conditions for you. The same is true for the supply of temporary staff. In this blog we give you our top tips to help ensure you are getting a good deal.

Shopping around for an agency may seem uncomfortable due to the mystique created within the education market. We want to dispel common myths and give you the knowledge to confidently negotiate the best possible deal for your school.  You might feel that you don’t have the time to negotiate the best deal for urgent bookings. We recommend planning ahead and agreeing rates with your agencies in advance. This will result in long-term cost savings and time management benefits, ensuring you get the best deal no matter how last minute a booking is. You won’t need to renegotiate every time you require a temporary worker. The agreed rates will be set until you next review them with your agency or agencies.

Top tips

Understand your position

  • make sure you know how much you spend on temporary resource in your school and with which agencies
  • are there other schools that you could partner with?
    • combining your spend with other schools will give you a higher overall spend and better negotiating power
  • what daily charge and mark-up rates do you currently pay?
    • if you do not know, you really must ask
  • speak to your peers and find out what are they paying to help you gauge what rate is reasonable

Determine your bargaining range

  • establish the optimum daily charge and mark-up rates you would like to pay, as well as
  • what is the highest daily charge and mark-up rates you are willing to pay?
    • this will show you the range within which you should negotiate

Communication

  • invite the agency or agencies you use in for a discussion – this is more effective if done face to face
  • define your negotiating position and discuss:
    • agency performance – have you received a satisfactory service from them?
    • spend – set out what your anticipated future spend will be
    • discuss challenges:
      • is your school facing cutbacks?
      • do you need to reduce unproductive time by limiting the number of agencies you work with?
  • discussing these issues will help incentivise the agencies to retain your business rather than lose you to a competition
    • it often leads to more attractive rates being offered
  • work out a mark-up rate which is acceptable to you and the agency
    • if the agency is unable to meet your requirements do not be afraid to walk away
  • remember that this should not be a confrontational conversation: clarity and communication are key

Dispelling common myths

The benefits of negotiation are not worth my time and effort

It is not a waste of time to save money (and time in the long run). It’s true that the initial process of getting a better deal needs an upfront investment of time, however, the result will be a fair price every time you need a worker, no matter how last minute. Peace of mind and controlled costs will be worth the time spent negotiating with an agency.

If I try to renegotiate with my agencies our good relationship will be affected

Negotiation is common practice in the recruitment market and can generate positive outcomes for all parties. It should not be a process that adversely affects professional relationships and most agencies will respect your need to get a good deal. This enables you to spend your already strained budgets on other vital resources.

A higher charge rate means the worker gets higher pay

Not necessarily. If you are paying a higher mark-up, this could significantly diminish the worker’s pay. If you pay a lower charge rate with a lower mark-up, the teacher can still receive more than if you were paying a higher charge rate with a higher mark-up. Read our recent blog to find out more about the impact of mark-up rates.

I am not entitled to know what the mark-up rate is

You are entitled to know the mark-up rate you are being charged, subject to general data protection regulations. This information is not commercially sensitive when shared between the agency and their customer – which in this case is you.

I have to sign the agency’s terms and conditions

You can request agencies sign your terms and conditions. Under the Supply Teachers deal, agencies use the CCS framework terms and conditions. These are written with the best interests of schools in mind. They also mean you have peace of mind that agencies are adhering to the Keeping children safe in education standards.

My agencies have exclusivity over workers

It is rare for an agency to have exclusivity over a worker. Most workers actually sign up with several agencies, which creates competition in the market. If you are able to offer more competitive pay, workers are more likely to be attracted to your vacancy.

I can’t avoid temp to perm fees

Agencies can charge transfer fees to protect their legitimate business interests through temp to perm fees. Agencies must, however, provide you with the option of an extended period of hire or a transfer fee as set out in The Conduct of Employment Agencies and Employment Business Regulations 2003. Temp to perm fees can be avoided with the Supply Teachers deal, when a worker has been in post for 12 weeks or more and 4 weeks notice is given to the agency.

We’re here to help

The Supply Teachers deal can help make sure you get:

  • full transparency of all costs, including the mark-up rate
  • fair terms and conditions
  • compliance with safeguarding requirements

Workforce Alliance Looks to 2020

Managing Directors from NHS Procurement in Partnership and Helen MacCarthy, Health and Education Category Director, Crown Commercial Service, came together at the HCSA Conference in Harrogate to set out their vision for Workforce Alliance and the benefits it can provide to NHS Trusts.

As the biggest public procurement partnership in the UK, Workforce Alliance brings together the procurement and commercial expertise of the NHS and Crown Commercial Service, and through its collaborative, solutions-based approach, it’s already helping ensure that NHS trusts have quick and easy access to a sustainable workforce.

The panel outlined their plans for the partnership, and what benefits are available to customers. They answered questions on the role of robotics in the workforce, and the benefits to public sector procurement professionals of working with the Alliance. Chaired by NHSI’s South Regional Head of Procurement Mark Gronow, the panel was quizzed about lessons learnt, how the Alliance will achieve its goals and how its work is benefitting NHS trusts and public sector bodies.

As Michael Pace, NHS London Procurement Partnership’s Managing Director, explains: ‘Workforce Alliance is about a lot more than just frameworks. As an NHS business partner, we work in close collaboration with other NHS organisations to develop carefully tailored workforce solutions. It is only through this collaborative approach and building strategic business partnerships with our customers that we can properly understand their needs and provide the most effective solutions. And we do so with the patient at the heart of everything we do.’

Alyson Brett, Managing Director at NHS Commercial Solutions, said: “We are committed to developing the whole portfolio of health workforce services, and Workforce Alliance is the embodiment of how important partnerships are, and our committed approach to working together and sharing our many years of experience has already helped us to deliver frameworks in key areas including international recruitment, staff bank and temporary staffing.”

Asked about what lessons have been learnt along the way, Managing Director of NHS North of England Commercial Procurement Collaborative Keith Rowley, said: “We have learnt a lot but equally we know there is a lot more for us as a collaborative to learn as we evolve.

“The breadth of skills and experience, not just among the managing directors, but among our teams as well across the five partners means that we can offer that expertise on a local level. As an alliance we want to use the expertise and relationships we have to influence those decision makers to create benefits on a local and national scale.”

Helen MacCarthy, Health and Education Category Director for Crown Commercial Service, said: “By working with the Workforce Alliance, customers can access a depth and breadth of expertise, resource and geographical reach.”

She added: “There is a lot of passion within these teams, we are surrounded and supported by people who give up their time to make a difference. By coming together and ensuring we deliver quick and easy access to tools and support to ensure our customers have what they need to create a sustainable workforce, we can influence the market and ensure our customers and suppliers have confidence in the service we deliver.

“As one of our customers recently said: ‘We are always there with our expert procurement knowledge to support them with any workforce issues they may encounter’.”

Howard Rolfe, Managing Director of the East of England Collaborative Procurement Hub, said the offering from Workforce Alliance was truly responsive to customer need.

He added: “All our business models are customer focused, we are committed to providing a personalised service. Only through our collaborative approach and building strategic partnerships can we properly understand the requirements of the market and tailor solutions to address customer needs.”

There’s more information on the Workforce Alliance and its agreements here.

Photo: © Paul Dawson HCSA 2019

Supply teachers: agency mark up and the impact on worker pay

It’s really important to pay attention to the agency mark-up rate when sourcing supply teachers and temporary staff through agencies. It doesn’t just affect the rate you pay – it can also make a big difference to how much your worker will get paid.

What is mark-up?

Put simply mark-up is the fee the agency charges you for finding a worker.

It is a percentage added on to worker pay and legislative costs to make up the total charge rate. Legislative costs include pension and National Insurance payments, apprenticeship levy and holiday pay, all of which are a percentage of the worker’s pay.

Why does it matter?

It’s important to know what mark-up rate your agency is charging so you can be confident you are getting a competitive rate – not just for your school, but also for your temporary workers given it impacts on what they get paid too.

Workers typically register with several agencies and exclusivity is rare. As a worker is likely to be attracted by the best pay rate, by negotiating your agency mark-up, you are putting your school in a good place to attract the best workers.

Understanding the importance of mark-up will put you in a great position to negotiate with agencies. This is something you can – and definitely should – do. By negotiating on the mark-up rate you will benefit from:

  • lower charge rate to your school = savings
  • enhanced worker pay = increased opportunity to secure and retain workers
  • improved worker benefits = satisfied and committed workers, benefiting the children they teach

It’s also worth remembering that as the mark-up rates under the CCS framework are maximum rates suppliers will expect you to negotiate.

Here’s an example

Before we launched the Supply Teachers and Temporary Staff framework, the average agency mark-up schools were being charged was 38%. On a daily charge rate of £200 this would breakdown as agency fee £56, worker pay £101.81 and legislative costs £42.19:

Under the framework, agency mark-ups of 15% and below are achievable.  On a charge rate of £190, the split would be agency fee £24.70, worker pay £116.89 and legislative costs £48.41:

In this example you pay £10 less per day and your worker receives £15.08 more per day.

Why not download our infographic to share this important message with your colleagues?

We’re here to help

Our framework gives you full transparency of all costs, including the mark-up charge, helping you to make a real difference to your school budget and your temporary workforce.

Log on to the agency selection tool to see what mark-up rates agencies in your area are offering. And don’t forget to negotiate to reduce these rates even further. This is exactly what Academies Enterprise Trust did and they are on track to save £119,000 through the Supply Teachers deal. Read their case study. Also look out for next month’s blog which will provide top tips to help you negotiate with confidence.

Workforce Support frameworks

Crown Commercial Service and NHS Procurement in Partnership are working together to deliver health workforce services under the banner of the Workforce Alliance.

The collaboration is to ensure our customers have easy and quick access to a sustainable workforce and is part of a long-term plan to deliver a whole portfolio of health workforce services.

The Workforce Alliance has grouped four of its existing frameworks together to form Workforce Support.

We’ve selected the best aspects of our existing support frameworks and put them in one place as a joint offer under the Workforce Alliance. The package is aimed at providing customers with a route to source additional services in support of health HR and workforce functions.

The Workforce Support Services package brings together four CCS frameworks:

Together, these can be used to provide additional services in support of the other frameworks now offered under the Workforce Alliance:

The Workforce Alliance Board said: “We are delighted to be able to deliver this selection of frameworks under the umbrella of Workforce Support. These frameworks reinforce our commitment for a sustainable NHS workforce model, and we believe these agreements will bring real benefits to our customers in the NHS and wider public sector.

Workforce Alliance

Crown Commercial Service and NHS Procurement in Partnership are working together to deliver health workforce services under the banner of the Workforce Alliance.

The collaboration is to ensure our customers have easy and quick access to a sustainable workforce and is part of a long-term plan to deliver a whole portfolio of health workforce services.

Among the commercial agreements already jointly launched are the International Recruitment framework which supports not just the NHS, but the wider public sector. It addresses the NHS need to increase international recruitment to fill existing permanent vacancies with dedicated staff and aligns with recommendations set out in the NHS Long Term Plan and the NHS People Plan.

Another agreement, the Flexible Resource Pool – Staff Bank, is also live and provides the ability to build a flexible staff bank for both clinical and non-clinical temporary staff. This framework is the first of its kind to ensure pre-employment assurance is undertaken against NHS Employers Check Standards for all workers employed by an outsourced bank.

More recently, the Non-Clinical Temporary and Fixed Term Staff framework agreement was launched. This replaces the previous Non-Medical Non-Clinical framework and provides access to competitive pricing, with the ability to better use fixed term appointments and statement of work.

The Workforce Alliance board said: “We are delighted to be working together in support of our joint ambition for a sustainable NHS workforce model. The collection of expertise, resources and geographical reach across the Alliance brings a willingness to listen and to work in partnership to benefit our customers across the NHS and public sector.”

‘Heroes’ marketing campaign nominated for Public Service Communications Excellence Award

We are delighted to announce that our ‘CCS Heroes’ marketing campaign has been shortlisted for this year’s Public Service Communications Excellence awards.

CCS Heroes was launched in 2018 in response to in-depth research about perceptions of the organisation amongst current and potential customers. Based on this insight, the team worked to put a face to the CCS brand to help build engagement and trust with our customers. 

Andrew Pemberton, Director of Marketing & Communications at CCS, said:

A digital ad from the campaign

The campaign included digital advertising, brochures, and newsletters

This innovative campaign put our colleagues and customers front and centre as ‘heroes’, showing how effective and efficient public sector procurement can deliver great outcomes for the taxpayer, and world-class frontline services for citizens the length and breadth of the UK.

The campaign has enjoyed considerable success and I am delighted that the team’s hard work and creativity have been recognised in this way. We look forward to joining public sector communications teams from across the UK on 5 November to hear the final results.

The campaign, the largest ever run by CCS, helped to increase awareness of the organisation to as high as 81% amongst its target audience and is set to generate an estimated £21.7 million of additional savings for our public sector customers in 2019.

At the heart of the campaign was our ambition to position CCS as authentic, easy to use and approachable. But the challenge didn’t end there. CCS has ambitious plans to help deliver big increases in savings for the public sector and we needed to be able to cut through the crowded marketplace and reach more public sector bodies than ever before to achieve it.

How we did it

Working closely with colleagues across CCS and our agency partners, we revamped our campaign microsite, digital ads and event materials as well as updating our key messages and developing a content strategy that was tailored to our targeted audiences.  

A Heroes brochure with a member of the Fleet team

Delivering our message to the thousands of potential customers across the public and third sector was no mean feat. We used the widest possible range of owned and paid-for marketing and comms channels to maximise our reach and engagement, including monthly sector-based newsletters, emails, blogs, case studies, videos, whitepapers, social media activity, webinars, brochures, digital and press ads. We also worked alongside key partners and other government bodies such as the Department for Education and Government Digital Service to support the marketing activity. 

Outcomes

Thanks to the hard work of colleagues across CCS, we were able to achieve a number of significant positive outcomes over the 12 month campaign period:

  • Increased awareness of CCS and its key products/services amongst our target audience. Our digital adverts were served millions of times across targeted social media platforms and websites, helping to drive 84,000 visits to our campaign website and increasing overall awareness. By the end of the campaign 81% of our target audience across the wider public sector were aware of CCS.
  • Increased engagement with CCS content and colleagues. We engaged with over 6,500 potential customers through our events programme and achieved excellent levels of engagement with our content across key channels such as LinkedIn, Twitter and email. 
  • Generated significant new business leads and digital registrations. We generated almost 7,000 additional leads and new registrations on our digital tools across the campaign. Based on typical rates of savings and commercial benefits against current market comparators, we estimate that these represent an additional £21.7 million of savings for CCS customers.

The winner of 2019’s Public Service Communications Excellence awards will be announced on 5 November.