Welcome to our CCS customer newsletters for September. You can read the latest news most relevant to the sector you work in by selecting the appropriate link below: health local government central government and arm’s length bodies schools and academies universities and colleges devolved (Scotland, Wales and Northern Ireland) charities housing association police and emergency services If you […]
Sectors Archives:
New ‘end-to-end’ outsourced contact centre and business services agreement goes live
The new agreement went live on 10 September, and builds on the success of the existing Contact Centres agreement (RM3815), due to expire in March 2022. It will include significant improvements such as a broader range of suppliers, flexible delivery models, volume discounting for customers, as well as updated terms and conditions reflective of the […]
Sheffield City Council secures a transparent and trusted partner for gas supply
The requirement Sheffield City Council’s gas supply contract was due for renewal and they wanted to ensure they were getting the best value out of the way they purchased gas. It was the ideal time to complete a retrospective price review and look at how they buy energy to create more transparency. The council also […]
The Crown Prosecution Service improve their user experience with our Technology Services 2 framework
The requirement The Crown Prosecution Service (CPS) works from 14 key regional sites with links to courts and police forces across the UK. They required a service desk provider who could manage all of their service user contacts, critical operational services integration and management (SIAM). They also required the supplier to receive, triage and manage […]
Benefits beyond cost with new approaches to alert paging
Alert paging has been a robust method of contacting people for many decades. Features and functionality may seem basic compared with today’s technology but it remains cost-effective, non-intrusive and simple to manage. However, the national alert paging infrastructure that underpins the service, and the number of suppliers offering paging solutions, has dramatically reduced over the […]
Customer newsletters for August
Welcome to our monthly newsletters. You can read the latest news most relevant to the sector you work in by selecting the appropriate link below: health local government central government and arm’s length bodies schools and academies universities and colleges devolved (Scotland, Wales and Northern Ireland) charities housing association police and emergency services If you don’t currently receive […]
Changes to our frameworks in July
Welcome to our monthly framework update to help you with your procurement planning. We will publish it online each month and also share it in our newsletters and on our social media channels. The update provides a brief summary of what has been awarded, extended or expired during the previous month. It also outlines what […]
How to reduce your water consumption and increase energy efficiency
Over 500 of our customers are already enjoying the benefits that our Water, Wastewater and Ancillary Services 2 framework has to offer. This includes: retail savings of up to 8% save on the cost and administrative resource of running your own procurement – typically about £45,000 water services which contribute towards carbon reduction and energy […]
The latest technology aggregation opportunities to help you buy smarter
Are you looking to buy IT hardware such as laptops, desktops or mobile phones, or do you need to renew your Adobe software license? By simply telling us about the technology you need to buy, we can help you achieve savings through technology aggregation that would not be possible through buying alone. We do this by […]
Empowering you to get the best possible technology deals
To empower customers during these challenging times and demonstrate our commitment to helping you save money on technology, we have signed a number of Memorandum of Understandings’ (MoUs) with our technology suppliers. By doing this, we are using our national buying power to agree preferential pricing and discounts across a range of technology products and […]