Background The Disclosure and Barring Service’s new contact centre provider helped to improve their customer satisfaction scores The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions by processing and issuing DBS checks for England, Wales, the Channel Islands and the Isle of Man. The DBS has been ranked the highest-rated public service […]
Category Archives: Case study
New IT partner helps Care Quality Commission raise user satisfaction to almost 95%
Background The CQC is the independent regulator of health and social care for England. They wanted to prioritise their strategic plans to make it easier for: providers to collaborate during inspections the public to use CQC information CQC’s own most critical resource – their mobile inspectors – to do their jobs Two thirds of CQC’s […]
Latest IT hardware aggregation saves customers 21%
The requirement 5 customers including a charity, a fire and rescue service, a local council, an NHS organisation and a central government department took part in our most recent IT hardware aggregation. They needed a wide range of IT hardware including: laptops and desktops mice and keyboards monitors asset tagging services image loading services The […]
Cumbria County Council develops open source website publishing platform to help local authorities deliver digital transformation
Background Using a grant from the Local Digital Collaboration Unit’s Local Digital Fund, Cumbria County Council took on the lead role for the beta phase of the LocalGov Drupal project. LocalGov Drupal is a community of developers, content designers and digital leaders from local councils across the UK. They have collaborated to develop a best […]
Barts NHS Trust use our Spend Analysis and Recovery Services solution to reclaim £100,000
The requirement Barts Health NHS Trust sought an accounts payable review to identify and recover overpayments that had escaped its own robust internal systems and processes. The Trust processes a high volume of supplier invoices and conducts self-checks, regularly undertaking reviews with the National Fraud Initiative (NFI). However, the Trust understood that overpayments are not […]
Modular Buildings framework helps provide shelter to the homeless
The requirement Reading Borough Council had an urgent need to provide safe and secure accommodation for their homeless population during the COVID-19 pandemic. The solution Reading Borough Council used our Modular Building Solutions framework to source a supplier who could fulfil their immediate need to support homeless individuals. Integra successfully secured the contract. They demonstrated […]
7 customers save £1.7 million on mobile voice and data services
The requirement Buying mobile voice and data services is often a routine purchase for many customers, regularly resulting in varied contract end dates from having to acquire individual mobile phones at different times. This can create a barrier to switching suppliers to gain a better value and quality service for customers. At CCS, our technology […]
Driver and Vehicle Standards Agency finds solution to complex fleet requirements
The requirement The Driver and Vehicle Standards Agency (DVSA) is an executive agency sponsored by the Department for Transport. It is responsible for carrying out driving tests and approving driving instructors and MOT testers. It also makes sure vehicles are safe to drive, often carrying out roadside checks. The DVSA needs a supplier that can […]
Bristol City Council finds solution to improve city’s air quality
The requirement Bristol is the largest city in the South West and one of the 10 ‘core cities’ in Great Britain. Bristol’s population is expected to reach half a million by 2031. Like many urban areas, traffic congestion within the city contributes to concentrations of nitrogen dioxide (NO2), a major source of air pollution. There […]
Academy schools group implements social value with cleaning contract
Updated: September 2023 Ark is an education charity based in the UK, working to improve educational achievement in areas of disadvantage. Ark also develops ventures that benefit teachers, pupils and the education system as a whole. Their work extends beyond the classroom to help transform lives by collaborating with their suppliers to deliver world-class services […]