Background In February 2020, we were approached by 3 multi-academy trusts (MATs) – Ebor, Pathfinder and South Bank – to help them buy fibre-based broadband connectivity and internet services to replace expiring contracts for 39 schools in York and the surrounding area. COVID-19 restrictions meant this was deferred until September 2020, when we were asked […]
Category Archives: Case study
University of Manchester saves 50% on mobile contract with CCS aggregation service
The background The University of Manchester was looking to renew its mobile voice and data services contract, which had been put in place using a CCS framework agreement. They realised that using the mobile aggregation service that we offer to customers free of charge would be an ideal way to renew the contract, and seek […]
DVLA transforms contact centre services and telephony using Network Services 2
The requirement The Driver and Vehicle Licensing Agency (DVLA) holds more than 49 million driver records and over 40 million vehicle records. They collect around £7 billion a year in vehicle excise duty (VED). DVLA went to market to re-procure their telephony services contract (including contact centre functionality) to deliver a modern communication solution with […]
CCS’s Contact Centre framework helps tackle the risk of modern slavery in public sector procurement
In 2019 the government announced new measures for the public sector on transparency in the supply chain, which includes modern slavery. The aim of this is to harness the spending power of the public sector to drive up labour standards in supply chains. One of the ways that CCS tackles the risk of modern slavery […]
Sheffield City Council secures a transparent and trusted partner for gas supply
The requirement Sheffield City Council’s gas supply contract was due for renewal and they wanted to ensure they were getting the best value out of the way they purchased gas. It was the ideal time to complete a retrospective price review and look at how they buy energy to create more transparency. The council also […]
Nottingham College appoints local SME to carry out a restoration project on their Grade II listed campus
The requirement Nottingham College needed to procure a package of construction works for a comprehensive internal makeover, against a challenging deadline and limited budget. The college wanted to create new and inviting spaces within their Grade II listed Adams Building, which forms part of the college’s campus, for existing and prospective students to undertake their […]
Schools in Tower Hamlets set to save £250,000 on supply teachers
The requirement Tower Hamlets Education Partnership (THEP) was established by school leaders to deliver high quality school improvement to all primary, secondary and special educational needs (SEN) schools in Tower Hamlets. Schools in Tower Hamlets wanted to review the way they sourced temporary workers, and were looking to develop a solution that provided value for […]
Transforming Glasgow into a world-class smart city
Updated: August 2023 The requirement Before its digital upgrade Glasgow City Council already had 2 existing contracts in place providing CCTV traffic management camera network services across the city. Both were due to expire and needed to be replaced to ensure these critical services continued to operate efficiently. A strategic decision was made that both […]
Breckland Council expect to make 30% efficiency savings by using chatbots
The challenge Breckland Council, one of 7 district councils in Norfolk, receives on average 9,000 calls into its customer contact centre each month. The council’s customer experience manager wanted to explore ways to to reduce some of the inbound telephone and email traffic and increase the support the contact centre team could provide to callers […]
West Lothian College complete building extension against the clock thanks to Construction framework
The requirement West Lothian College (WLC) wanted to procure the construction of a mezzanine level and associated services. This was for one of their existing buildings, for the purposes of extending the workshop within the Faculty of Computing, Engineering and the Built Environment. WLC had a limited budget and strict timeframe in which to procure […]